About New Horizons

At NEW HORIZONS, more than a company, we are a family with a solid sense of unity and unwavering perseverance.

Our history in Medellín begins more than ten years ago, when we arrived in this beautiful city with dreams packed in our suitcases and hope shining in our hearts. From day one, Medellin welcomed us with open arms, adopted us as if we were natives and provided us with extraordinary opportunities.

NEW HORIZONS, is the manifestation of our deep desire to share with people from all over the world the unique experience of getting to know this vibrant valley that conquered us from the very first moment. We want those who venture to discover Medellin through us, to fall in love with this land as we did, and to feel the same passion that motivates us every day.

Our history is marked by our passion for this city, our dedication to our clients and our firm belief that, through NEW HORIZONS, they can discover and appreciate the cultural richness and beauty of Medellín.

With the commitment to provide authentic, unique and unforgettable experiences, we continue to work tirelessly so that each visitor takes with them a little piece of our love for this place and a story to tell. The adventure is just beginning, and we hope you will join us on this exciting journey through Medellín, and welcome to discover NEW HORIZONS!

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OurMission

NEW HORIZONS’ mission is to make our guests’ visit a truly extraordinary experience, one that inspires them, captures their attention, and leaves them wanting to return again and again. Every day, we strive tirelessly to be the tourism agency (or you can go: CONCIERGE SERVICES) that our clients fully trust, providing them with security and comfort to make their stay unforgettable.

We are committed to designing and creating exceptional experiences that drive the success of the reason why they choose visit our beautiful city.” That is why we follow the following steps:

Connections to the local community

NEW HORIZONS can highlight its commitment to the local community by promoting activities and services that also benefit local residents. This will not only enrich the visitor experience, but will also contribute to the sustainable development of the city.

Personalization and customer service

We focus on the importance of personalization in concierge services. Each client is unique, and NEW HORIZONS strives to understand and meet each client’s individual needs and desires.

Innovation and technology

The company can highlight its adoption of cutting-edge technology to improve customer experience. This could include mobile apps, online booking systems and real-time communication services to provide quick assistance.

Strategic Collaborations

NEW HORIZONS may work collaboratively with other local businesses, such as restaurants, hotels, and tourism activity providers, to create special packages and offers that further enhance the customer experience.

Feedback and continuous improvement

The company can underline its focus on customer feedback and its willingness to constantly learn and improve. This can help maintain high quality standards in the services offered.

Themed experiences

NEW HORIZONS could offer unique themed experiences for different types of clients, such as business travelers, honeymoon couples, families, etc.

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OurVision

At NEW HORIZONS, our vision is to transcend the conventional boundaries of the tourism field. We not only aspire to be recognized as leaders, but to redefine what it means to lead in this sector. We want to stand out not only for the exceptional quality of our work, but also for the authenticity and depth of the connections we create with our clients.
We imagine a future in which every trip becomes a memorable and meaningful experience. To achieve this, we strive to anticipate our clients’ needs and desires, offering customized solutions and exceptional services that exceed their expectations every step of the way.
Our commitment to excellence and customer satisfaction is unwavering. We work tirelessly to set new standards in the tourism industry, embracing innovation, sustainability and social responsibility as fundamental pillars of our approach.

As we move into the future, we aspire to not only lead in our field, but to be pioneers in creating unforgettable travel experiences that enrich the lives of our customers and the communities we serve. Our vision is more than a destination; It is a continuous journey towards excellence and genuine human connection in the world of tourism.

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OurValues

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Customer focused

Focus on meeting customer needs and expectations, providing a personalized and adapted service.

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Security

Guarantee the safety of clients and employees in all tourism operations.

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Social responsibility

Active participation in social projects and programs that benefit local communities

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Quality

Commitment to providing high-quality services and experiences to customers.

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Integrity

Act honestly, ethically and transparently in all operations and business relationships.

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Sustainability

Environmental, social and economic responsibility in the management of destinations and tourist activities to protect the environment and local communities.

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Staff development

Investment in the professional development and well-being of employees, promoting a positive and collaborative work environment.

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Innovation

Promotion of continuous innovation in the offering of services and the adoption of new technologies to improve the customer experience.

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Sustainable profitability

Seek a balance between financial success and commitment to sustainability and social responsibility.

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Community Commitment

Contribute to the well-being of local communities through economic support and the promotion of responsible business practices.