A VIP service is your passport to a carefree experience, where every detail is carefully planned and designed to offer you the highest level of comfort and luxury.

Whether you are arranging a trip to Medellin for pleasure, business, health, etc. Instead of worrying about the details, our VIP service takes care of everything. From managing your reservations at the most exclusive restaurants to making sure you have access to events and experiences you will remember for a lifetime.

Yes, our concierge service is designed to be available 24/7, 365 days a year. Why? Because we understand that our clients' needs and desires can arise at any time.

Whether it's the middle of the night or a long weekend, at New Horizons we are here to provide you with personalized assistance and high quality care.

We strive to make communication as easy and convenient as possible for you during your stay in Medellin. We offer two options for you to communicate with your assigned Concierge:

1. Face-to-Face: If you prefer to have your Concierge by your side throughout your stay in the city of Medellin, he or she will be available in person to attend to your needs at all times.
2. Virtual Communication: If you opt for a virtual communication, either through a phone call or a message, your Concierge will be ready to solve any question or situation that may arise.

Handling emergency situations and unexpected changes is a fundamental part of our commitment to you. At New Horizons, we understand that life is full of surprises. That's why we explain the 2 main keys to our speed and effectiveness in these types of situations:

1. Open Communication and Immediate Response: In case of an emergency, we are ready and available to meet your needs 24 hours a day, 7 days a week. Simply contact your assigned concierge and we'll be in action.
2. Network of Contacts: Our extensive network of contacts and strong relationships in Medellin allows us to find quick and effective solutions to any challenge that may arise. Just tell us about your needs and we will make the necessary adjustments quickly and effectively.

Your satisfaction is our priority, and we are committed to ensure that every service and recommendation we provide is up to your expectations, for this reason we only work with the best suppliers in Medellin.

However, if at any time you are not completely satisfied, we are here to assist you and do our best to exceed your expectations. To do this we follow the following steps:

1. Communication: We maintain continuous communication with you so that you can tell us about your dissatisfaction.
2. Evaluation: Our team will take the time to evaluate the situation and determine how we can fix it.
3. Tailor-made solutions: We work with you to find a solution that fits your needs and expectations. Then, we immediately execute the actions we have agreed upon to correct the problem.
4. Follow-up and Satisfaction Guarantee: Once the problem has been resolved, we will continue to closely monitor your experience to ensure that you are completely satisfied with the solution.

We offer multiple payment options to suit your preferences and convenience. You can opt for:

• Bank transfer
• Paypal
• Binance
• Cash

We make planning activities and excursions for groups easy and exciting. Our extensive experience offering VIP services in Medellin allows us to be prepared to design unique experiences for groups of up to 30 people.

No matter the reason for your trip to the city, we can help you plan and manage all the necessary reservations and activities. Whether you want to organize a group getaway, a special celebration or an activity for your company, we will be at your disposal to make your trip memorable.

We understand that plans can change at any time and we are ready to help you in the simplest and most efficient way possible. However, we encourage you to let us know as soon as you know you need to make a change or cancellation. The sooner we know, the faster we can take action.

Here are some of the steps we take when faced with a service change or cancellation:

1. Solution: We'll work with you to find the best possible solution, whether it's rescheduling the service or processing a cancellation.
2. Management: We coordinate all changes and cancellations with service providers and keep you informed every step of the way.
3. Refunds: If applicable, we will process any refunds in accordance with the supplier's cancellation policies and our own terms and conditions. Generally, 48 hours notice is required to obtain a refund for cancellation or change of most services.